Balanced Scorecard Implementation (A Case Study of a Book Publishing Company)

Sir Kalifatullah Ermaya

Abstract

The balanced scorecard (BSC) concept has been used by PT XYZ, a book publishing company located in Bandung, Indonesia. Using the BSC method, this researcher has used data for the previous three years (2014–2016) to measure the company’s performance. The BSC is an outcome of four different perspectives—financial, customer, internal business processes, and learning/growth—which have to be measured. This researcher found that the company had a lot of scope to improve to expand its sales. Finally, this researcher has provided brief recommendations to fix the company’s shortages based on the results of the balanced scorecard analysis

Keywords— Balanced scorecard, book publishing company, company’s performance, strategic management

Full Text:

PDF

References

Arikunto S., (1993). Prosedur Penelitian Suatu Pendekatan Praktek. Jakarta: Rineka Cipta.

Atkinson, H. (2006). Strategy implementation: a role for the balanced scorecard? Management Decision, 44(10), 1441-1460.

Brown, M. G. (2000). Winning Score: How to design and implement organizational scorecards. CRC Press.

Gasperz, V. (1996). Manajemen Produktivitas. PT Gramedia Pustaka Utama.

Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: translating strategy into action. Harvard Business Press.

Luis, S., & Biromo, P. A. (2007). Step by step in cascading balanced scorecard to functional scorecards. Jakarta: Gramedia Pustaka Utama, 152.

Peteraf, M., Gamble, J., & Thompson Jr, A. (2014). Essentials of strategic management: The quest for competitive advantage. McGraw-Hill Education.

Prakarsa, W. (1994). Sistem Pengukuran Kinerja-Pendekatan Kontemporer. Strategi Pembiayaan dan Regrouping BUMN. Jakarta: FE-UI.

Rivai, V. (2009). Manajemen sumber daya manusia untuk perusahaan: Dari teori ke praktik. Rajawali Pers.

Singarimbun, M. (1995), Metode Penelitian, Yogyakarta: Universiats Gajah Mada Press.

Tjahjono, H. K. (2004). Budaya Organisasional dan Balanced Scorecard: Dimensi Teori dan Praktik. UPFE UMY.

Tjiptono, F. (1996). Manajemen Jasa. Yogyakarta: Penerbit ANDI.

Trihendradi, C. (2004). Memecahkan Kasus Statistik: Deskriptif, Parametrik, dan Non-Parametrik dengan SPSS 12. Penerbit ANDI. Yogyakarta.

Umar, H. (2002). Metode riset bisnis: panduan mahasiswa untuk melaksanakan riset dilengkapi contoh proposal dan hasil riset bidang manajemen dan akuntansi. Gramedia Pustaka Utama.

Walpole, R. E. (1986). Ilmu Peluang dan Statistika untuk Insinyur dan Ilmuwan’ (transl: RK Sembiring), ITB, Bandung.

Weston, J. Fred. (1986). Dasar-dasar Manajemen Keuangan. 1 ed. Penerbit Erlangga.

Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2017). Strategic management and business policy. Pearson.

Yuwono, S., Sukarna, E., & Ichsan, M. (2003). Petunjuk Praktis Penyusun Balanced Scorecard. Jakarta. Gramedia Pustaka Utama.

Refbacks

  • There are currently no refbacks.